Events

This SHAKE-UP session is for customer service professionals who would like to improve their communications with their customers, providing a better level of service.

Learning outcomes:

- Able to communicate effectively with customers.

- Able to handle and manage customer escalations effectively.

- Understand empathy and display it in words, phrases, and services.

- Able to practice skills required to excel in an organization’s customer expectations.

- Become better equipped to handle customers and deliver results and an experience to your customers.

Trainer

Jaya Latha Balan 

PERSOLKELLY Malaysia, Manager, Talent Development

She has been in the workforce industry for almost 10 year. She possesses strong communication & interpersonal skills, and she is truly passionate in building relationship as well as engaging people from different walks of life. 

This SHAKE-UP Special Edition session is about employee responses & expectations during a crisis. A survey with a sizeable response data was carried out during the pandemic and the findings will be shared with the audience. 

Speaker: Azri Nawi (Partner, HRx Resources); Syaza Nazura Noor Azmi (Career Success Facilitator)

Employees are a company's most assets. Leaders know that it is critical to engage, retain and inspire employees, especially those who are the star performers.

- Do we know what drives their performance?

- How do we know if they are overworked or stressed?

- How do we know if they are truly engaged at work?

Retention is a huge effort for many companies now as we face a talent crunch. The demand for talent is surging. To engage, retain and inspire your teams, including your best and brightest, you must first understand what drives them. Only then you can establish deep meaningful connections. 

This program aims to empower managers with the 3 Takeaways: 

1. Actionable insights on leadership effectiveness and enable them to pinpoint specific changes

2. Improve employee motivation

3. Reduce employee turnover

Speaker: Boris Groysberg - Professor of Business Administration at Harvard Business School

This SHAKE-UP session is to enhance your social skills, business manners, and professionalism at the workplace.

Learning outcomes:

- Understand why business etiquette matters and how to improve business etiquette culture

- Understand the three components of business etiquettes - Appearance, Behaviour, and Communication

- Know how to make great first impression and how to dress appropriately

- Understand how to read body language

- Understand the intricacies of introducing people in business contexts and how to remember people's names

Trainer

Jaya Latha Balan 

PERSOLKELLY Malaysia, Manager, Talent Development

She has been in the workforce industry for almost 10 year. She possesses strong communication & interpersonal skills, and she is truly passionate in building relationship as well as engaging people from different walks of life. 

PERSOLKELLY recently published the annual Workforce Insights Report on April 2022 titled: Building Agility With A Contigent Workforce. 

It was a survey conducted with over 1,200 HR decision makers from more than 10 industries across Asia Pacific region, where results showed that over 58% companies supported the adoption of Contingent Workforce to overcome talent shortages. Those who are already doing so, intend to expand its ratio to 15% and above in the next 2 years. 

In this upcoming webinar session, more insights will be discussed as gained from the survey while PERSOLKELLY's Country Head, Brian Sim will speak about the current workforce trends across markets and what employees are looking for. You will also get to hear the views of a panelist of Senior Leaders from global players, and gain insights to their workforce. 

Panelist

Brian Sim

MD & Country Head at PERSOLKELLY Malaysia

Alvin Aloysius Goh

Exec. Director of SINGAPORE HUMAN RESOURCES INSTITUTE (SHRI)

Ethan Lim

Talent Acquisition Leader at GALDERMA JPAC

Vinos Samuel

Contingent Talent Lead at NETFLIX APAC

This SHAKE-UP session covers the essential skill for personal branding through creating a good LinkedIn profile, which can present you as a professional consultant so that you can attract potential employers & clients. 

Expected upskilling tips:

- How to differentiate yourself from the competition

- How to build trust with prospective clients and employers

- How to leverage personal branding on social media such as LinkedIn

Trainer

Jaya Latha Balan 

PERSOLKELLY Malaysia, Manager, Talent Development

She has been in the workforce industry for almost 10 year. She possesses strong communication & interpersonal skills, and she is truly passionate in building relationship as well as engaging people from different walks of life. 

This SHAKE-UP session is about how you can present yourself during an interview, giving the right first impression & setting the tone on your performance capacity daily.

Learning outcomes:

- Type of interview

- How to prepare for an interview session

- How to tackle interview questions

Trainer

Jaya Latha Balan 

PERSOLKELLY Malaysia, Manager, Talent Development

She has been in the workforce industry for almost 10 year. She possesses strong communication & interpersonal skills, and she is truly passionate in building relationship as well as engaging people from different walks of life. 

What do you think drives consistent performance?

There are a lot of myths about what drives the performance of companies, and in this session, we will separate myth from reality reflecting on these questions:

- How much does the company leadership matter?

- What about the industry and the economy?

- What about the company itself?

- Is strategy more important than high performing culture?

- Do the best copmanies really need to be great innovators?

In this session, we aim to help participants achieve a deeper understanding of what is required for organizational success, as well as, providing pragmatic and implementable strategies that they can adopt to build a great company. 

Speaker: Boris Groysberg - Professor of Business Administration at Harvard Business School

This SHAKE-UP session is about how you can convey your skills, careeer goals, accomplishments, and add credibility to your profile.

Learning outcomes:

- Able to produce an impressive video resume

- Understand the steps in producing the video resume

- Explore the tips and tools to utilise for the production of a video resume

Trainer

Jaya Latha Balan 

PERSOLKELLY Malaysia, Manager, Talent Development

She has been in the workforce industry for almost 10 year. She possesses strong communication & interpersonal skills, and she is truly passionate in building relationship as well as engaging people from different walks of life. 

This SHAKE-UP session is about Resume/CV writing that can be created/used by a person to present their background and skills!.  

Learning outcomes:

- Identify the resume styles that best highlight their education, skills, experiences and measurable achievements.

- Develop the ability to format an effective resume for specific positions and organizations.

- Gain confidence in your ability to produce your own resume

Trainer

Jaya Latha Balan 

PERSOLKELLY Malaysia, Manager, Talent Development

She has been in the workforce industry for almost 10 year. She possesses strong communication & interpersonal skills, and she is truly passionate in building relationship as well as engaging people from different walks of life. 

This SHAKE-UP session is designed to enhance and improve the presentation skills of participants in delivering effective and engaging presentations with huge impact. It will help them in building their confidence and leadership skills.  

Learning outcomes:

- Techniques to deliver an effective speech

- Effective presentation skills

- How to speak with passion, power, and confidence

- Achieving the desired results by engaging with the audience

Trainer

Jaya Latha Balan 

PERSOLKELLY Malaysia, Manager, Talent Development

She has been in the workforce industry for almost 10 year. She possesses strong communication & interpersonal skills, and she is truly passionate in building relationship as well as engaging people from different walks of life. 

Companies need talent to drive their strategies forward-to innovate, to adapt, and to execute flawlessly. But whether you are seeking a key executive, several portfolio managers or a dozen engineers, how can you find the talent you need?

HBS Professor Boris Groysberg draws on his latest research to discuss best practices for hiring and growing top-performing employees. He shows how leaders who take a more balanced approach to human capital management and nurture talent from within can create more resilient, successful organizations. 

In this session, we will examine strategies for taking ourselves, our teams, and our organizations to the next level by strategically managin talent and the latest thinking about becoming a star. 

Speaker: Boris Groysberg - Professor of Business Administration at Harvard Business School

The training is designed to help you in email writing for work, to project a professional image of yourself as the ambassador of your organisation. 

Expect to learn these upskilling tips 

- Recognise the essential parts of an email and how to use each part effectively

- How to project a professional image by using proper etiquette in email communication

- Determine whether email is the best method for specific business communication

- Strategies and best practices for composing professional business emails

Trainer

Jaya Latha Balan 

PERSOLKELLY Malaysia, Manager, Talent Development

She has been in the workforce industry for almost 10 year. She possesses strong communication & interpersonal skills, and she is truly passionate in building relationship as well as engaging people from different walks of life. 

The role of L&D has evolved considerably in the past two decades. L&D transformed from an operations cost-center to a strategic imperative directly impacting top-line growth. During the pandemic, organizations have become more cautious abot every dollar spent. L&D professionals should reconsider how to design and execute talent development programs to align with business and end-user demands. 

Webinar rundown: 

- L&D Design Concepts

- Diagnosing Employee's Fundamental L&D Needs

- Future-proofing Talent Requirements

- L&D Design to Minimize Skill Gaps

- Q&A