IT Access Rights Specialist (EMC/Japanese Speaker)

Responsibilities:

• Administer user access rights and permissions based on predefined roles and responsibilities. (Providing Level 1.5 - 2 Support)
• Review access requests and verify the legitimacy of access requirements.
• Grant, modify, or revoke user access as per established procedures and policies.
• Ensure timely provisioning and deprovisioning of user accounts upon employee onboarding, transfer, or departure.
• Investigate incidents related to access rights and take appropriate remedial actions.
• Document access management processes, workflows, and best practices.
• Provide support and guidance to customers and colleague on access management policies, procedures, and best practices.
• Perform any ad-hoc duties assigned by the Company or team leader as needed.
• Ensure adherence to performance metrics to meet SLA targets.
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Requirement:

• Diploma/Bachelor's degree in Information Technology, Computer Science, or related field.
• Must be able to speak and write fluent Japanese language as role requires to deal with the clients in Japan.
• Previous experience in IT access management, identity, and access management (IAM).
• Technical knowledge/expertise to support technical related queries and trouble shooting.
• Proficiency in access control principles, authentication methods, and directory services (e.g., Active Directory, LDAP, Single Sign On).
• Familiarity with ticket management tools and technologies (e.g., SNOW, SALESFORCE, Microsoft privileged access management solutions).
• Strong analytical skills with the ability to assess access-related risks and implement appropriate controls.
• Excellent communication skills and the ability to collaborate effectively with cross-functional teams. 
• Minimum 1+ years’ experience in a Level 1 service desk or technical support process providing remote support for Laptops / Desktops / Application etc.
• Able to work 5 days per week with 8 hours per day.
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